Returns and Replacement Policy
Returns and Replacement Policy tool
On this page
Made-to-order merchandise policy
All physical products on AI Print Works are custom-manufactured on demand by our printing partner, Printful, once an order is submitted. Because each item is produced specifically for the customer who ordered it, we do not maintain a warehouse of pre-printed stock.
As a result, we cannot accept returns, provide exchanges, or issue refunds for:
- Change of mind or buyer remorse
- Incorrect size or dimension selection
- Unwanted gifts or accidental color selections
Free Coloring Tool
Turn a photo into a coloring page
Upload any family, pet, or vacation photo and download a clean, printable coloring sheet in seconds.
Try the free toolDamaged, defective, or misprinted items
We stand behind the quality of our merchandise. If your physical product arrives damaged in transit, contains manufacturing flaws, or exhibits printing defects:
- Reporting window: Please contact us within 30 days of the recorded delivery date.
- Required evidence: Email [email protected] with your order number, a brief explanation of the problem, and clear photographs showing the defect and packaging label.
- Resolution: Once verified, we will arrange a free replacement produced and shipped at our expense, or issue a full refund to your original payment method.
Order changes and cancellations
Orders are sent to Printful and confirmed for production automatically as soon as payment succeeds. If you need to change or cancel, email us right away at [email protected] with your order number. We can change or cancel only until Printful starts making it, which can be within a few hours; after that we can’t stop it.
Digital PDF custom coloring book refunds
Custom digital coloring books are quoted on request and delivered by email as PDF files. Because each book is custom-made from your photos and delivered electronically, completed digital book orders are generally non-refundable.
However, if your custom coloring book PDF contains file corruption, unreadable pages, or severe rendering defects that our technical support team cannot resolve after review, we will provide a full refund upon request.
How to submit a claim
To start a return or replacement inquiry:
- Send an email to [email protected].
- Include your order number in the subject line.
- Attach clear photographs of any physical defects or take a screenshot of digital file errors.
- Our support team will review your submission and reply by email as soon as we can.